We offer the H2Oasis bundle, which includes both a Water Softener and a Water Purifier.

Yes, installation of the products is free of charge.

Products are typically delivered within 5-7 days after a successful purchase. Delivery timelines may vary in rare cases.

Installation is carried out at the time of delivery by our authorized technicians. The timeline is subject to change in rare cases.

No, installation should only be carried out by our authorised technicians. Unauthorised installation may void the warranty.

No, once a purchase is successfully completed, returns are not accepted. Please review your order carefully before purchasing.

Once a purchase is made, cancellations are not allowed. Please review your order carefully before finalising the purchase.

We will make sure to notify you immediately and offer a delayed delivery or alternative scheduling.

We offer a 7-day replacement policy. If our technician confirms a fault with the product after a site visit, we will provide a replacement.

The H2Oasis bundle comes with a 1-year warranty that covers the entire machine.
External damages occurring after installation are not covered.

Yes, you are eligible for free services for 1 year from the date of installation. This covers maintenance and support to ensure your product functions smoothly.

If you move to another place within the UAE, we provide free reinstallation of your product at your new location.

Once your 1-year warranty expires, you can opt for our Annual Maintenance Contract (AMC). The AMC includes a 1-year warranty, 1 year of free service, and free reinstallation if you relocate within the UAE.

The AMC costs AED 2,000 per year and can be extended for subsequent years, allowing you to maintain coverage and support for your product.

Yes, using Tamara or Tabby, you can purchase now and pay in instalments according to their criteria.

Yes, customers must create an account to purchase products from our website. Please keep your account credentials secure.

No, you cannot. A referral code is only provided after purchasing the product.

We reserve the right to suspend or terminate your account if we suspect any misuse, violation of terms, or fraudulent activity.

After purchasing the H2Oasis bundle, you’ll receive a unique referral code by email. Share this code with others, and if they make a successful purchase using your code, you’ll receive a 2,000 AED referral bonus in your NasNet account.

No, the referral bonus is only applicable for direct referrals. You’ll receive the 2,000 AED bonus only if a purchase is made using your code directly.

Yes, the maximum referral earnings you can store in your NasNet account is 50,000 AED.

You can withdraw funds from your NasNet account to your bank account at any time, with a minimum withdrawal limit of 2,000 AED.
Please note that all amounts withdrawn from your account will be credited either directly to your bank account or transferred via the exchange houses. The Telr platform (payment gateway) will not be used to make any account related transactions.

We accept various payment methods, including debit/credit cards and other options like Tabby and Tamara through our secure payment gateway.

Yes, for security reasons, we do not store your credit card, debit card, or bank details on our platform.

Yes, for security reasons, we do not store your credit card, debit card, or bank details on our platform.

Our customer support team is available to assist with any issues related to your purchase, installation, or use of our products. Please contact us via support@thenasnet.com or +971 600 51 6638.