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Terms & Conditions

1. Introduction

Welcome to www.thenasnet.com, operated by NasNet Trading LLC (referred to as “we”, “us”, or “our”). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

2. Product Purchases

  • Product Bundles: We offer water purifiers and water softeners as a bundle, available for purchase through our website.
  • No Returns: Once a purchase is successfully completed, returns are not accepted. Please ensure you review your order carefully before making a purchase.
  • Replacement Policy: We offer a 7-day replacement policy. A replacement will only be provided after our technician visits the site and confirms a fault in the product.
  • Warranty: The bundle comes with a 1-year warranty covering the entire machine.
  • Annual Maintenance Contract: We offer one year complimentary Annual Maintenance Contract (AMC)
  • External Damage: Any external damage to the product occurring after installation will not be covered under the warranty.

3. Delivery and Installation

  • Free Delivery and Installation: Delivery and installation of the products is free of cost. Currently we are selling our products in UAE only, therefore our free delivery and installation is limited to UAE only.
  • Delivery Timeline: Products will be delivered within 5-7 days after a successful purchase, subject to change in rare cases.
  • Installation Process: Installation will be carried out at the time of delivery.

4. Referral Program

  • Referral Bonus: After a successful purchase by the referee (with the referral code), the referral bonus will be credited to your NasNet account.
  • Referral Bonus Limits: The maximum amount you can store in your NasNet account is 50,000 AED. The minimum withdrawal limit is 2000 AED.
  • Withdrawals: You can withdraw funds from your NasNet account to your bank account at any time subject to the above clause.

5. Payment Information

  • Security: For security reasons, your credit card, debit card, or bank details will not be stored on our platform.
  • Payment Methods: We accept various forms of payment, including but not limited to debit/credit cards and Tabby/Tamara via our payment gateway.

6. User Data and Privacy

  • Data Collection: We collect and store your user data, including your mobile number and email address, for communication purposes and future contact.
  • Privacy: We respect your privacy and ensure that your data is handled in accordance with applicable laws.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the amount paid by you for the product bundle.

8. Governing Law

  • These terms and conditions are governed by the laws of the United Arab Emirates.
  • Any disputes arising from these terms shall be resolved in the courts of the UAE.

9. Changes to Terms

  • We reserve the right to update or modify these terms at any time without prior notice.
  • Continued use of the website following any changes constitutes your acceptance of the new terms.

10. Contact Information

  • For any questions or concerns regarding these terms, please contact our customer
    service team at support@thenasnet.com

11. Pricing and Availability

  • Pricing: All prices are listed in AED and are subject to change without notice. Prices displayed at the time of purchase are final.
  • Availability: We strive to ensure that all products listed on our website are available. However, in rare cases where a product is out of stock, we will notify you and offer an alternative solution, such as a delayed delivery or alternate scheduling.

12. Order Cancellation

  • Cancellation by Customer: Cancellations cannot be done once a successful purchase has been made. Please ensure that you review your order carefully before completing the purchase.
  • Cancellation by NasNet: We reserve the right to cancel orders at our discretion. This may occur if a product is out of stock, if there are errors in pricing or product description, If the product is bought from outside UAE region, or if we suspect fraudulent activity.

13. User Accounts

  • Account Creation: Customers will be required to create an account to purchase products. You are responsible for maintaining the confidentiality of your account credentials.
  • Account Termination: We reserve the right to suspend or terminate your account if we suspect any misuse, violation of terms, or fraudulent activity.

14. Use of Website

  • Content Ownership: All content on www.thenasnet.com, including text, images, logos, and graphics, is the property of NasNet and is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.
  • Prohibited Activities: You agree not to engage in any activities that could harm our website or interfere with other users’ access to it. This includes hacking, data mining, or unauthorized use of our website.

15. Product Use and Safety

  • Product Installation: Installation of the water purifier and softener bundle should only be carried out by our authorized technicians. Unauthorized installation may void the warranty.
  • Safety Instructions: Customers are responsible for following the safety instructions provided with the product. Failure to do so may result in damage or injury, for which NasNet will not be liable.

16. Intellectual Property

  • Trademarks: All trademarks, service marks, and logos displayed on our website are the property of NasNet or their respective owners. Unauthorized use of any trademarks is prohibited.
  • Copyright: All content on the website, including design, text, graphics, and images, is protected by copyright law. Reproduction or redistribution of any content without our permission is prohibited.

17. Communication and Notifications

  • Electronic Communication: By using our website, you agree to receive communications from us electronically. This includes order confirmations, invoices, promotional emails, and updates to our terms and conditions.
  • Opt-Out: You can opt out of promotional emails at any time by following the unsubscribe instructions in the email.

18. Force Majeure

  • Unforeseen Circumstances: We are not liable for delays or failures in delivering products due to circumstances beyond our control, such as natural disasters, strikes, or governmental actions.

19. Indemnification

  • Customer Responsibility: You agree to indemnify and hold NasNet harmless from any claims, damages, or expenses arising from your use of our website, violation of these terms, or infringement of any rights of a third party.

20. Dispute Resolution

  • Negotiation: In the event of a dispute, both parties agree to attempt to resolve the matter through good faith negotiation before pursuing legal action.
  • Arbitration: If a dispute cannot be resolved through negotiation, it will be submitted to binding arbitration in accordance with UAE laws.

21. Restricted Jurisdictions:

  • We do not provide services to individuals or entities located in countries under United States Office of Foreign Assets Control (OFAC) sanctions.

22. Age Restrictions:

  • Our platform is intended for users aged 18 or older. Individuals under the age of 18 are prohibited from registering or using our services.

23. Cardholder Responsibilities:

  • Cardholders are responsible for maintaining copies of all transaction records and adhering to the terms and conditions of their respective card issuers.

24. Account Security:

  • Users are solely responsible for safeguarding the confidentiality of their account information, including passwords and other login credentials.

25. Customer Support

  • Support Availability: Our customer support team is available to assist with any issues related to your purchase, installation, or use of our products. Please contact us during our regular business hours.
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